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Contact us

You may be able to get help or find the answer to your query through this website. Please ensure you've looked here for the information you need before contacting us.

Using this website, you can report problems, make payments, update your personal information with the Benefits or Council Tax service, and many more common tasks, at any time and on any day, rather than waiting for the phone lines or Customer Centre to open.

If you need help getting started view the help with using our website video.

General enquiries

You may be able to get help or find the answer to your query through this website.

Phone: 01642 245432 (Monday to Thursday, 8:30am to 5pm, and Friday, 8:30am to 4:30pm)

Online via Twitter: @mbrocouncil

In person: The Customer Centre at Middlesbrough House is open 8:30am to 4:30pm (Monday to Thursday), and 8:30am to 4pm (Friday). For sat-nav use TS1 2RH

Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT

Compliments, comments and complaints

If you want to make a complaint, pay us a compliment, or give us feedback, you can use the online form.

Contact a specific team

You may be able to get help or find the answer to your query through this website. Please ensure you've looked here for the information you need before contacting us.

Below are contact details for some of the most frequently contacted council departments. Please note, many of these departments experience high numbers of calls from residents, and as a result you may be placed into a queue before your call is answered.

Bins and rubbish

Find out when your bin will be collected.

Report a missed bin collection.

Report fly tipping.

Get a large item of rubbish collected (bulky waste collection).

Alternatively you can phone 01642 726001.

Business rates

Find details about paying business rates and claiming exemptions.

Phone: 01642 726006

To arrange payment of business rates by Direct Debit, please call: 01642 726006

To pay business rates by debit card, please call the 24 hour payment line on: 01642 726726

Council Tax

Find details about Council Tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill.

To arrange payment of Council Tax by Direct Debit, call: 01642 726006

To pay Council Tax by debit card, call the 24 hour payment line: 01642 726726

For other enquiries, call 01642 726006.

Environment services

Report an environmental problem online.

Street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, stray dogs and trees.

Phone: 01642 726001

Freedom of Information (FOI)

Make an FOI request using the online FOI request form.

Phone: 01642 729696 or 01642 729698

Housing Benefit and Council Tax Reduction

Claim Housing Benefit and Council Tax Reduction online.

Phone: 01642 726006


Report discarded needles using the online form.

Phone: 01642 726001

For drug exchange information, contact Lifeline on 01642 225479.

Press and media

Angus Hoy
Senior Press Officer
Phone: 01642 729502

Andrew Pain
Press Officer
Phone: 01642 729503

School admissions

Find details about school admissions.

Phone: 01642 201890

School details

Find details about schools in Middlesbrough.

Social care (adult)

Phone: 01642 065070
Minicom: 01642 726980

Out of hours phone: 01642 524 552
Minicom: 01642 602346

Adult safeguarding concern

Social care (children)

Phone: 01642 130700 or 01642 726319

Out of hours phone: 01642 524 552

Report child abuse or neglect (members of the public)

Child safeguarding concern (professionals)

Subject Access Request

Download a Subject Access Request form online.

Phone: 01642 245432

Universal Credit

You’ll need to contact the government for everything to do with Universal Credit, including how much you’re paid, when you’re paid, if your circumstances have changed, why your payments have been stopped, and any complaints.

Universal Credit helpline
Phone: 0800 328 5644

Make a complaint about Universal Credit.

Website feedback

You can submit feedback about the council website by emailing us. If your feedback is about a specific page, please make sure to tell us which page it is.


Please note, the address above is only for submitting feedback about the website. It is not a customer service email address. Any enquiries not relating to the website will be deleted and not forwarded on. Please do not send us confidential information.

If you can't find the right contact details on this page or elsewhere on the website, please call the general enquiry number (01642 245432).

You can also see a list of council-owned social media accounts.

Futures for Families supports young people in Middlesbrough to help them get their future back. Join our team