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Voiceover is Middlesbrough Council's citizens panel, a sample of around 1200 local residents, recruited to be representative of the wider population. The panel includes people from all backgrounds and all areas of Middlesbrough. In order to keep the panel fresh, we regularly invite more residents to join the panel.

The purpose of the citizens panel is to provide local residents with a chance to have their say on issues or decisions which are important to the local community.

The citizens panel helps the council to:

  • evaluate the services it provides
  • identify opportunities for improving services in the future
  • clarify the priorities of Middlesbrough's residents
  • track the views of residents over time to see if opinions change
  • reduce duplication and consultation overload with local residents

Panel members complete between three and six online questionnaires a year. Each questionnaire takes approximately 15 minutes to complete and typically contains a number of different sections covering different issues. We sometimes invite panel members to attend group discussions or workshops, but there's no obligation to join these groups if you don't want to.

The results of the surveys are analysed and results forwarded to the relevant council service areas and external partners such as the police, fire service etc. A report highlighting the key findings is circulated to senior council officers and elected members. Panel members are kept informed of the results of the surveys via the Voiceover newsletter.

Panel members are emailed when a new questionnaire is ready to be completed.

One lucky winner will be selected from all returned questionnaires to receive shopping vouchers to be used in Middlesbrough. The winner will be contacted and their name published in the Voiceover newsletter.

If you need further information please contact:

Ann-Marie Johnstone
Corporate Strategy Manager
Phone: 01642 729080

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